Webinar: Coaching Abrasive Leaders: Dealing with Defensiveness

Tuesday , January 8, 2013
7:00PM – 8:30PM

Facilitator: Laura Crawshaw, Ph.D.
CCEU: 1.5 Core Competencies



Abrasive leaders rub their coworkers the wrong way. These executives, managers, and professionals (including physicians and attorneys) who engage in interpersonally aggressive behavior (also known as workplace bullies) exact a high price in terms of both employee emotional distress and costs to the organization. At the same time, employers feel helpless to intervene, especially when dealing with an abrasive leader whose technical expertise is of critical importance to the organization.

Executive coaches are perfectly positioned to offer a solution to workplace bullying through the specialty practice of coaching abrasive leaders. Participants will learn of a coaching model which incorporates action research and concepts derived from evolutionary psychology, emotional intelligence theory, and the Dr. Crawshaw’s research. Through case examples and discussion, participants will gain insight into why bosses bully, how to distinguish an abrasive leader from other types (e.g. adequate, irritating, avoidant and aberrant executives) and how to quickly establish a trusting coaching alliance.

The presentation will cover specific techniques to overcome characteristic client defensiveness, develop awareness, and help abrasive leaders relinquish their destructive management styles in favor of interpersonally-productive strategies. Even coaches who elect not to coach abrasive executives will benefit from learning how to defuse client defensiveness encountered with non-abrasive clients. Please join Dr. Crawshaw in learning about this professionally rewarding, specialty coaching niche that offers rapid, permanent solutions for employers struggling to address workplace bullying.

About the Facilitator:

Laura Crawshaw, Ph.D., BCC founded the Executive Insight Development Group in 1994, and The Boss Whispering Institute in 2009. Executive Insight specializes in coaching abrasive leaders at all levels, and has served an international clientele of corporations over the past eighteen years, including over 40 Fortune 500 companies. The Boss Whispering Institute is dedicated to research and training in the field of coaching abrasive leaders. More specifically, the Institute’s mission is to reduce individual and organizational suffering caused by workplace bullying. Dr. Crawshaw has been training coaches, consultants, and conflict specialists worldwide and recently established a research initiative between the Boss Whispering Institute and the Royal Melbourne Institute of Technology to conduct research on the Boss Whispering® method.

Dr. Crawshaw’s book, Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace (Jossey-Bass Management Series), was released in 2007. She has published chapters in Workplace Bullying: Symptoms and Solutions (2012, Routledge) and in No Winner Ever Got There Without a

Coach (2012, Insight Publishing).Dr. Crawshaw speaks internationally at workplace bullying, management, and coaching conferences; most recently as a keynote presenter at the Eighth International Conference on Workplace Bullying and Harassment in Copenhagen. For more information on Dr. Crawshaw’s work, please go to www.bosswhispering.com .